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概要
Committed and innovative executive having wide experience of Sales and Customer Services within National and International markets for around 5+ years. Looking to work in an effective and progressive work environment for contributing to the value of the organization and also for exposing, polishing and enhancing my own potential.
项目
工作经历
Technical Support Representative
Prime duties included but not limited to:
Resolve customer complaints via Calls, Emails, Web chat etc
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer queries
Build sustainable relationships and trust with customer accounts through open and interactive communication
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Logging and keeping records of customer queries
